Ernida

Customer Support Rockstar | E-commerce Expert | CS Manager

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Overview

Looking for full-time work (8 hours/day)

at $9.60/hour ($1,689.60/month)

Bachelors degree

Last Active

January 21st, 2025 (5 days ago)

Member Since

November 11th, 2012

Profile Description

Summary:Enthusiastic and results-oriented customer support professional with 16+ years of experience. Skilled in using various customer support platforms like Gorgias, Zendesk, Freshdesk, Helpscout, GrooveHQ, Intercom, Go High Level, and Hubspot. Possess deep knowledge of eCommerce, particularly Shopify—proven ability to lead and manage teams to achieve exceptional customer satisfaction.Skills:Customer Support (Highly Skilled)Ecommerce (Highly Skilled) - Shopify SpecialistTeam Management (Skilled)Social Media Moderation (Skilled)Content Moderation (Skilled)Project Management (Skilled) (Mention tools like Trello, Asana)Communication (Excellent) - Written and VerbalTools & Technologies:Customer Support Platforms: Gorgias, Zendesk, Freshdesk, Helpscout, GrooveHQ, Intercom, Go High Level, HubspotChat Software: Olark, Livechatinc, Website chat, Zopim, Velaro, Virtual Livechat, Tawk etc.E-commerce Platforms: Shopify, Duoplane, Volo Eseller Pro, Solar EclipseOther Tools: Signifyd for Fraud, Stripe Management, Paypal Resolution Center, Sprout Social, Facebook Manager, Hootsuite, Gmail, Google Apps (Docs, Spreadsheet, Google Keep, etc.), Screencastify, Awesome Screenshot, Lightshot, Goto Meeting, JoinMe, TeamViewer, Skype, Google Voice, Chat, Slack, Lark