Rowena

E-Commerce VA I Shopify VA I Customer Support Specialist

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Overview

Looking for full-time work (8 hours/day)

at $6.82/hour ($1,200.00/month)

Bachelors degree

Last Active

January 22nd, 2025 (yesterday)

Member Since

April 16th, 2020

Profile Description

I help Shopify owners increase customer retention through strategic customer experience.

Proactive, and a rockstar Customer Service Specialist with over 4 years of Customer Service experience working for a BPO company.

Experience doing Customer Service for Dropshipping E-Commerce Shopify stores in AUS, the US, and the UK responding to customers' inquiries via email, chat, Facebook, and Instagram regarding their order status, order tracking, processing refunds, exchange, and cancellation of orders.

With key competencies on the following:- Data Entry- Calendar Management- Email Management- Internet Research- Social Media Management- WordPress Management- Inventory Management- Order Fulfillment (Shopify, Shopline, WooCommerce, Print On Demand - Printify, SPOD & HugePOD, Huboo, James & James Fulfillment)- Order Management (Processing orders, Tracking, Updating Order status, ManagingReturns/Exchanges and Refunds)- Project Management Tool (Trello, Asana, ClickUp)- Excellent Customer Service (Shopify, Amazon Messages)- Customer Relationship Management (Reamaze, Zendesk, LiveAgent, HelpCenter app)- Managing Disputes (Stripe)- Office Administration (Google Docs, Google Sheets, and Google Drive)- Other Administrative tasks
I work on a flexible schedule and am available for new projects anytime.
Let's hop on a call to discuss how we can potentially work together.
I look forward to working with you!