Customer Support/Virtual Assistant

Verified

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

College Graduate

Last Active

September 24th, 2024 (53 days ago)

Member Since

April 6th, 2020

Profile Description

CUSTOMER SERVICE: I worked in the call center industry for 10 years as a Customer Service Representative for an Australian Telecommunication company. I handled the inbound phone, email, and live chat support. My scope of support includes: answering customers' inquiries about the company's products and services, monitoring orders, issuing refunds, resolving disputes and compensation claims, and upselling. VIRTUAL ASSISTANT: I worked as a virtual assistant for a US-based client through Upwork for 3 years. My scope of support included: calendar and inbox management, email management, scheduling, customer service, and complaints handling. DISPUTE/MEDIATION SPECIALIST: I worked as a dispute specialist for Upwork Enterprise for 3 years and my scope of work included facilitating dispute resolution through dispute resolution platform, tracking and managing ongoing mediation cases within specified SLA, investigating complex issues and making decisions about how to resolve them and responding to customer's email. I also worked as a Content writer for a year and my scope of support included posting and writing social media content. I have a good command of the English language (written and spoken), have good attention to detail, and can work without supervision.