Email, Chat and Phone Support Specialist

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Graduate of Bachelor of Arts In English Major in Applied Linguistics 

Last Active

September 24th, 2024 (5 days ago)

Member Since

April 2nd, 2020

Profile Description

My Email Management Experience:
-Answering emails in a timely manner
-Sorting emails according to importance
-Scheduling meetings and appointments
-Managing calendar

Data entry jobs experience:
-Copying agent's daily performance and consolidating them in excel inorder to create a performance report etc.
-Entering customer and account data from source documents to spreadsheets
-Update CRM with new account and customer's information
-Create spreadsheets and run daily reports from Salesforces
-Any other data entry job

My Phone, Email and Chat Support Specialist Experience:
-Problem solver and hard-working team player
-Managing Inbound and Outbound calls in a known retail company in UK
-Replying to customer's emails regarding returns, payment, tracking orders and complaints through Salesforce
-Managing customer's concerns via Twitter and Facebook
-Take and Process order of the customers
 -Handling customer's account and handling customer's information with confidentiality
-Assessing customer's having financial difficulties 
-Managing customer's review on Bazaar voice and Trustpilot

 Others: Video editing using CanvaGraphics design using Canva