With over 9 years of diverse experience in the BPO industry and as a Virtual Assistant, I bring a unique blend of customer service expertise and specialized skills that can elevate your business operations.
Professional Experience: Customer Service Representative (3+ years): Developed strong communication and problem-solving skills, ensuring customer satisfaction consistently.
Outreach Consultant (2+ years): Conducted outreach calls to doctor's offices, clinics, and hospitals to successfully retrieve patient medical records, ensuring timely and accurate information delivery.
Quality Assurance Specialist (4 years): Focused on maintaining high service standards by developing quality metrics, and providing feedback to tea
Virtual Assistant (2+ years):
Podcast Manager : Managed all aspects of podcast production, from sourcing guests to content creation and distribution, ensuring a seamless listener experience.
Social Media Manager : Crafted engaging content and developed strategies to grow online presence across various platforms. <8efe80624d780eba0c6493ec45140364
Skills: Excellent communication and interpersonal skills Strong organizational and time management abilities. Proficient in social media management tools and
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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