Angelica

Customer Service Representative | Executive Assistant

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Overview

Looking for full-time work (8 hours/day)

at $6.88/hour ($1,210.88/month)

Bachelors degree

Last Active

February 7th, 2025 (7 days ago)

Member Since

March 30th, 2020

Profile Description

- Answering customer phone calls with professionalism and addressing inquiries and complaints.
- Conducting outbound calls to follow up on customer inquiries and provide necessary information.
- Conducting research using available resources to gather necessary information.
- Managing and resolving customer complaints related to product sales and service issues.
- Providing customers with comprehensive information about the organization's services and products.
- Processing customer requests for forms, orders, and applications.
- Identifying and escalating priority issues to senior management as needed.
- Routing inbound calls to the appropriate departments for resolution.
- Following up on complex customer calls as required.
- Documenting call notes and reports, ensuring updates in the CRM system.
- Gathering and evaluating relevant data to effectively handle complaints and inquiries.
- Recording details of comments, inquiries, complaints, and actions taken.
- Coordinating with internal departments for efficient administration and communication. communication.