Customer Service Representative

Overview

Looking for full-time work (8 hours/day)

at $4.72/hour ($830.72/month)

Bachelors degree

Last Active

November 22nd, 2024 (today)

Member Since

March 27th, 2020

Profile Description

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Experienced Virtual Assistant | BPO Professional

Summary

A seasoned professional with nearly 6 years of experience in the BPO industry and
3 years as a Virtual Assistant specializing in Customer Service Support (B2B
& B2C), administrative tasks, and talent acquisition. Adept at using
diverse tools and platforms to deliver excellent support, streamline
operations, and drive recruitment success.

Education:
Bachelor of Science in Business Administration
Ateneo de Davao University, 2012

Core Competencies:

-Customer Service (B2B & B2C)
-Administrative Support
-Talent Sourcing & Recruitment
-CRM Management
-Email Campaign Execution

Tools Proficiency:

-Google Workspace
-Calendly
-Canva Pro
-Shopify
-Gorgias
-Zendesk
-HubSpot
-FieldEx
-Zoho CRM

Professional Experience:

Customer Service Specialist – eCommerce B2B 
May 2023 – October 2024

We delivered exceptional support to business clients through email, live chat, and phone calls.
Managed ticketing systems to address client inquiries and concerns efficiently.

Recruitment Specialist – Cyberbacker Careers
January 2021 – May 2023

Conducted candidate assessments and interviews to meet hiring targets.
Managed Zoho CRM for seamless candidate tracking and communication.
Designed and executed targeted email campaigns to generate leads and improve recruitment outcomes.

Customer Service Associate – Concentrix Phil Inc. (AT&T/Cricket Telco)
January 2016 – January 2021

Provided end-to-end support, including device troubleshooting, network issue resolution, and payment processing. 
Conducted follow-up communications to ensure customer satisfaction.

CustomerService Representative – Teleperformance (Expedia/Travelocity)
January 2015 – January 2016

Arranged client travel bookings, including flights, hotels, and car rentals. 
Ensured seamless travel experiences through precise coordination and issue resolution.