Customer Service Representative

Overview

Looking for full-time work (8 hours/day)

at $4.80/hour ($844.80/month)

Associates degree

Last Active

September 23rd, 2024 (4 days ago)

Member Since

March 27th, 2020

Profile Description

Experienced Virtual Assistant with a strong background in the BPO industry spanning 6 years, specializing in Customer Service Support (B2B & B2C), Admin tasks, and Talent/Career sourcing.
EDUCATION
Bachelor of Science in Business Administration
Ateneo De Davao University, 2012
TOOLS PROFICIENCY:
-Google Workspace
-Gorgias
-FiledEx
-Canva Pro
-Calendly
-Zoho CRM
-Zendesk
-Shopify
-Hubspot
WORK EXPERIENCE:
Customer Service Specialist
eCommerce B2B
May 2023 - May 2024
Managed B2B interactions, and handled email inquiries/tickets, live chat, and phone calls to provide excellent support to business clients.
Recruitment Specialist
Cyberbacker Careers
January 2021 - May 2023
Conducted candidate assessments, and interviews, and managed Zoho CRM for recruitment purposes.
Executed targeted email campaigns for lead generation and facilitated onboarding processes.
Customer Service Associate
Concentrix Phil Inc. | AT&T (Cricket Telco)
January 2016 - January 2021
We provided comprehensive customer support, including device troubleshooting, network issue resolution, and payment processing.
Customer Service Representative
Teleperformance | Expedia Travelocity
January 2015 - January 2016
Coordinated travel arrangements such as flights, hotels, and car rentals, ensuring a seamless client experience.