VA | Customer Service | Admin & Data Entry

I have over 5 years of experience in customer service across various roles. As a Customer Service Representative, I managed bookings via chat, ensuring quick and efficient resolutions. I've also worked as a cashier and service crew in restaurants, providing friendly service and maintaining a welcoming environment. In retail sales, I assisted customers with product selection, made personalized recommendations, and processed transactions efficiently. Throughout my roles, I collaborated with team members and stayed updated on products and promotions to deliver excellent customer experiences and drive sales.

During my college years, I worked as a student assistant in the College Records Office, where I gained valuable office and administrative skills. I handled tasks such as answering calls, organizing files, and running errands. A key achievement was helping our State College earn ISO 9001:2008 certification by creating templates for Quality Objectives and Work Instructions for various departments.

I have strong data entry skills and focus on accuracy and efficiency. I imported varsity game schedules from various school websites into Google Sheets, organizing the data to create a reliable database. In a lead generation role, I extracted company details from websites and entered them into Google Sheets. I also improved data quality by identifying and correcting inconsistencies in customer information, maintaining a clean and organized CRM system. My attention to detail and commitment to accuracy help ensure high standards of data integrity.