Customer Service Representative/ Virtual Assistance

I have over five years of experience in the BPO industry, handling various communication channels, including phone, chat, and email. My expertise lies in customer service, and for the past three years, I worked with HelloTech, managing customer inquiries related to service orders, scheduling, billing disputes, and more. I also collaborated directly with field technicians to address their job order inquiries and payment concerns. Previously, I was part of the support team for eBay Australia, assisting both buyers and sellers. My responsibilities included helping customers with their purchases, tracking orders, processing returns, and addressing questions about vouchers and gift cards. For sellers, I supported them in managing their inventory, resolving listing issues, and facilitating valid return requests, among other tasks.

I've been in the BPO for more than 5 years and have handled phone, chat, and email channels.

I've been in the BPO for more than 5 years and have handled phone, chat, and email channels.

In my previous position at AT&T Directv, troubleshooting customers' cable boxes was my primary responsibility. If necessary, I would also occasionally assist with basic internet issues. Furthermore, I finished a six-month computer hardware and servicing vocational course.

I have been on the back office team for Hellotech for at least 2 years. Have also worked for eBay sort of the same post since I regularly send emails directly to buyers and seller in the platform.