Customer Service Representative/ Virtual Assistance

I recently worked for HelloTech, where my responsibilities included: - Processing orders - CRM management - Upselling - Billing and refund issues - Email management - Payments and Scheduling assistance (Technician's support) - Account review, and other admin works I have also worked for eBay and my tasks included: - CRM Management - Order Management - Returns and Refunds - Disputes and escalations - Managing inventory - eBay Lister - Account management - Assisting with Promotional offers and discount setup

I've been in the BPO for more than 5 years and have handled phone, chat, and email channels.

I have over five years of experience in the BPO industry, managing communication channels such as phone, chat, and email.

In my previous position at AT&T Directv, troubleshooting customers' cable boxes was my primary responsibility. If necessary, I would also occasionally assist with basic internet issues. Furthermore, I finished a six-month computer hardware and servicing vocational course.

I have been on the back office team for Hellotech for at least 2 years. Have also worked for eBay sort of the same post since I regularly send emails directly to buyers and seller in the platform.