I have more than 5 years of experience as a Customer Service Representative and Technical support representative in the BPO industry. I worked for AT&T (Uverse/Directv/Mobility/Collections), Blue cross and Blue shield Healthcare services and Doordash. I also worked remotely for ClipBoard Health and HelpGrid.
I was trained to handle billing questions and inquiries and technical concerns as well. As a Customer service representative my main objective is to provide customer satisfaction and excellent service to clients. Since the companies I worked for are based in the US, I also worked at US time zone. I am proficient in using tools like CRM, Shopify, Slack, Five9, Aircall, Gorgias, Zendesk, Freshdesk and AVAYA and also knowledgeable in using Microsoft Word and Excel.
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
SEE MORE REAL RESULTS“They are definitely a valuable part of your business for all kinds of reasons.”
- Steven Rapposelli
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.