Insurance claim specialist (motor and property claim)

Overview

Looking for full-time work (8 hours/day)

at $6.74/hour ($1,186.24/month)

Associates degree

Last Active

December 2nd, 2024 (yesterday)

Member Since

March 24th, 2020

Profile Description

Senior Claims Manager
Managing insurance claims
Processing refunds, cash settlements, and waived late fees.
Reviewing and determining liability about a traffic iUpgrade to see actual info and delivering it to clients
Creating formal letters to customers asking for their overdue bills and providing a final decision letter.
Checked to ensure that appropriate changes were made to resolve customer's complaints 
Organizing tow requests, hire car reservations, Repair bookings, and assessments Converting files to pdf
Utilizes Google spreadsheet for end-of-shift reports and to work assigned daily tasks so it can be monitored easily
Liaise with different departments.I (hire car company, repairer, assessor, towing company, police stations, and other insurance companies)
Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
Conferred with customers by telephone, email, and SMS providing updates and resolution about the main issue on the claim.
Providing resolution to customer complaints and managing escalations

Loans Officer
Doing Inbound/outbound calls assisting potential lenders
Carefully providing the information process to customers to make sure they are fully aware of the agreement
Doing credit checks using our system to check who is eligible or not
Updating personal and bank details on our customer's profile to make sure the approved amount will be credited to their accounts

Financial Associate
Assisting our client in monitoring their bank transaction
Conferred with customers by telephone making sure that their main concern is resolved by processing payment for their disputes
Processing refunds and waiving late fees.

HR Clerk/ Field Coordinator
Monitoring the time tracker of every employee
assigned to the production
Creating daily schedule 
Liaise directly with our payroll team for every salary dispute and Government application loan update.
Assisting newly hired employees/ endorsing them to the 
production personnel.
Utilizes Google spreadsheet for end-of-shift reports and to work assigned daily tasks so it can be monitored easily
Conducting pre-orientation to newly hired, explaining company rules, and ensuring they are fully aware of their schedule.
Manually organize employees' 201 files and make sure their requirements are complete and secure