Aileen
Customer Service / Sales|Spanish-English Bilingual Agent
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $7.00/hour ($1,232.00/month)
Bachelors degree
Last Active
December 13th, 2024 (13 days ago)
Member Since
March 23rd, 2020
Profile Description
- Over 12 years of customer service experience, including 10 years in the BPO industry.
- Proficient in handling multichannel support (phone,
- Recently enhanced skills by learning Spanish through a language school to broaden opportunities as a bilingual agent.
- Known for attention to detail, adaptability, and resilience, with strong interpersonal skills.
- Inspired by personal and professional goals, aiming to ensure a better future.
Technical Skills: Customer relationship management (CRM) tools, multitasking in remote settings, and culturally sensitive communication.
Languages: English (fluent), Spanish (intermediate).
Top Skills
Customer Support
Experience: 10+ years
Over 12 years of customer service experience, including 10 years in the BPO industry.
Customer Support » Email Support
Experience: 5 - 10 years
Proficient in handling multichannel support (phone, email, and chat).
Customer Support » Phone Support » English Speaking
Experience: 10+ years
Over 12 years of customer service experience, including 10 years in the BPO industry.
Other Skills
Customer Support » Chat Support
Experience: 5 - 10 years
Skilled in handling multiple chat conversations simultaneously, providing accurate and timely responses. Expertise in maintaining a professional tone while addressing customer inquiries, resolving issues, and ensuring customer satisfaction in a fast-paced, remote setting. Proficient with chat tools and CRM platforms to streamline support processes
Customer Support » Sales Support
Experience: 5 - 10 years
Experience in sales-related roles and supporting customer inquiries with a focus on conversion and retention. Familiar with upselling, cross-selling, and providing value-added solutions tailored to customer needs.
Customer Support » Sales Support » Account Retention
Experience: 1 - 2 years
Successfully managed customer interactions to minimize churn and enhance loyalty by identifying pain points and offering tailored solutions.
Office and Administration » Data Entry
Experience: 5 - 10 years
Proficient in handling multichannel support (phone, email, and chat).
Customer Support » Technical Support
Experience: 5 - 10 years
Over 12 years of customer service experience, including 10 years in the BPO industry.
Customer Support » Product Knowledge
Experience: 10+ years
In-Depth Understanding: Possess comprehensive knowledge of products and services, enabling accurate, efficient, and confident communication with customers.
Basic Information
- Age
- 37
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Marikina City, Metro Manila
- Tests Taken
- IQ
- Score: 125
- DISC
- Dominance: 48%
- Influence: 26%
- Steadiness: 15%
- Compliance: 11%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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