Customer support/ Virtual assistant 

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

March 21st, 2025 (5 days ago)

Member Since

March 22nd, 2020

Profile Description

Hi, I’m Upgrade to see actual info Upgrade to see actual info Upgrade to see actual info, an experienced Customer Service Representative (CSR) and E-commerce Specialist with a strong background in dropshipping, social media management, and digital marketing. With 8+ years of experience, I’ve successfully handled customer inquiries, order processing, refunds, and data entry while providing top-notch support in fast-paced e-commerce environments.

My Expertise:

- Customer Service (Email, Chat & Phone Support)

- Order Processing, Refunds & Dispute Management

- E-commerce & Dropshipping Support (Shopify, WooCommerce, Amazon, Walmart)

- Social Media Management & Content Creation (Facebook, Instagram, TikTok)

- Email Marketing & Campaigns (Klaviyo, Omnisend, Mailchimp)

- Paid Social Advertising & Digital Marketing

- SEO & Keyword Research (Google Analytics, Fathom Analytics)

- Graphic Design for Social Media (Canva)

- Administrative & Data Entry Tasks (Google Sheets, MS Office)

Tools & Platforms I Use:

- Customer Support & Communication: Gorgias, Front, HubSpot, Slack, Trello, Asana, Re:amaze

- E-commerce & Order Management: Shopify, WooCommerce, Amazon Seller Central, Walmart Marketplace

- Social Media & Scheduling: Buffer, Hootsuite, Sprout Social, Loomly, Zoho Social

-??Email Marketing & Automation: Klaviyo, Omnisend, Mailchimp

- SEO & Analytics: Google Analytics, Fathom Analytics

- Design & Content Creation: Canva

- Payment & Dispute Management: PayPal, Stripe

Why Work With Me?

- I bring a customer-first approach and ensure smooth operations for e-commerce businesses.

- My SEO and marketing strategies drive engagement and conversions.

- I’m tech-savvy, highly adaptable, and always eager to learn new tools and trends.
Let’s work together to grow your business!