Customer Service Representative

Meticulously managed every aspect of the client journey, ensuring a seamless and comprehensive experience from initial policy setup to long-term client satisfaction. Educated clients on coverage options, generated quotes from various carriers to compare rates and find the best value, and explained policy features, endorsements, and limits to help them make informed decisions.

Managed the day-to-day operations of an independent insurance agency, serving as the primary point of contact for clients. Addressed inquiries and prepared home, auto, and commercial policy quotes in compliance with industry regulations. Handled policy issuance, endorsements, amendments, renewals, requotes, status updates, invoicing, billing, and other administrative tasks to ensure smooth operations and maximize client satisfaction.

I have successfully led a team in delivering outstanding customer service, consistently prioritizing empathy, efficiency, and effective problem resolution. My experience includes overseeing the daily operations of the customer service department, ensuring the team consistently meets and exceeds customer satisfaction goals. I have developed and implemented support strategies that address customer needs, drive positive outcomes, and foster strong client relationships. This experience has allowed me to gain a deep understanding of customer needs, enhance the overall customer journey, and cultivate long-term loyalty through empathetic and tailored service.

Extensive outbound calls to conduct interviews to collect and gather information, preferences, and opinions, especially during the US political cycle.

Quickly troubleshoot and resolve Internet, Cable TV, and Phone technical issues for AT&T and DirecTV.

In my role as Administrative Support, I provided essential assistance in managing office operations, including handling correspondence, scheduling meetings, and maintaining organized records. I coordinated and supported various administrative tasks, ensuring smooth workflows and efficient communication across departments. I assisted with data entry, document preparation, and report generation, helping to optimize daily operations, enhance productivity, and contribute to overall success.

As a Market Research Interviewer, I successfully conducted surveys and interviews, including cold-calling scenarios, to gather valuable insights from diverse target audiences across various industries. By creating a comfortable environment that encouraged accurate and honest responses, recorded and reported findings, and provided businesses with actionable insights to drive strategic decisions.

Efficiently managed data systems to ensure smooth workflow, handling accurate data entry, updates, and organization of client records to maintain compliance and data integrity. Optimized document management processes, prepared reports, and analyzed performance metrics to aid decision-making.