Nikki

Customer Service 

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Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Bachelors degree

Last Active

March 30th, 2025 (8 days ago)

Member Since

March 21st, 2020

Profile Description

I worked as a  Virtual Customer Service Representative in an ECommerce furniture company in New Zealand, Ifurniture NZ, for a year. My responsibilities include assisting customer’s queries and order concerns thru live chat, calls and emails. We use tawk.to monitoring for our livechat support and 3CX for calls. 
I have also been a Social Media Manager/Customer Service Agent in an ECommerce Activewear Company in Australia, Dr Fit Au. I handle orders thru shopify and assist their queries thru Shopify inbox as well as IG Accounts. Also, I have knowledge in operating technical tools such as Slack, Zoom and GSuites. 
I also have been a Customer Service Representative of US-based B2B Legendary USA taking phone calls, livechat, and answering and resolving tickets.
My previous jobs were technically focused on providing quality service as a Customer Service Representative for 5 years.  I was honed to adapt abrupt challenges amid pressure. 

Top Skills

Experience: Less than 6 months

Experience: 1 - 2 years

Experience: Less than 6 months

Other Skills

Experience: Less than 6 months

Experience: Less than 6 months

Basic Information

Age
30
Gender
Female
Website
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Address
Libertad, Misamis Oriental
Tests Taken
IQ
Score:  114
DISC
Dominance: 46%
Influence: 25%
Steadiness: 23%
Compliance: 7
English
C1(Advanced)
Government ID
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