Experienced professional with 18+ years in outsourcing operations, team leadership and customer service. Demonstrated ability to understand client needs, deliver exceptional service and cultivate strong relationships. Skilled in empathetic communication, problem-solving, and operations management resulting in process improvements and heightened customer satisfaction. Proven track record of prioritization, strategy development, and fostering collaboration. Proficient in concise messaging across platforms and possesses excellent organizational skills. Seeking a challenging role as a Business Virtual Assistant to utilize expertise to organizational growth
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