Virtual Assistant (Data Entry |Quality Analyst)

Overview

Looking for full-time work (8 hours/day)

at $5.40/hour ($950.40/month)

Associates degree

Last Active

September 25th, 2024 (today)

Member Since

March 18th, 2020

Profile Description

Six Sigma White Belter
Data Entry Specialist | Quality Analyst
- researching, verifying and categorizing merchant item name based on standard guidelines provided by client merchant partner
-validating and improving Data Specialist's output making sure that it follows the standard guideline prior submission for final review .
Customer Care | Order Entry
-working with US top grocery distributor, processing credits for order returns and undelivered or out of stock items.
-processing orders for customers
-updating customer's account and actions taken thru Fresh Desk
Graphic Design Tagger|Image Template Tagger
-adding tags on image templates, logo, infograph and more.
-making sure to follow primary and secondary tags related to image/template provided
Talent Sourcer
- Proficient in using Entelo, LinkedIn SeekOut and AngelList (Wellfound) in finding leads to sign up with the team
-Data entry - putting relevant and required data to spreadsheet and forward it to email team to send invites.
Customer Care | Technical Support Expert | Subject Matter Expert
- A decade of experience in working in a call center industry.
-Taking an average of 30 to 35 inbound calls related to customer's bills, orders, fault ticket follow up,
- Aims to solve their network connection issues and device related concerns at first call
- Expert in handling frequent caller, multiple service concern, outage explanation and complaints resolution
- Expert in providing end to end support assuring to provide long term resolution
- Subject Matter Expert, providing support and assistance to the team, assisting on-bording new hires, providing after training support and evaluation, taking supervisor escalation calls
- Data entry and CRM Management - proficient in using SIEBEL, DRIFT 2000, Salesforce to record transactions and actions taken on customer's account.
- Admin Support - providing detailed analysis of data necessary for business reviews, giving insights on wins and challenges of the team on a daily basis.
- Reporting Analyst - analyzing and validating previous data to assist in reporting, measuring and improving KPI's of the team, proficient in using Excel Spreadsheet.
- Intern Team Leader - ability to manage the team, provide relevant coaching and feedback needed. Focusing not only on individuals capability but also helping them enhance their skills and abilities.
Graphic Designer
- CANVA user, working on designs for invitations, photo banner, infographics, tags name it and I will do it for you.
Content Writer
- Novelist/Writer fictional stories, poem and essays. Give me a topic and I will be the one to write an article about it.
Medical Transcriptionist
- Undergraduate in Bachelor Science in Nursing, I can definitely interpret your medical result.