Ella
Virtual Assistant / Customer Service Professional
Verified
With Timeproof
Overview
Looking for part-time work (5 hours/day)
at $4.50/hour ($495.00/month)
Bachelors degree
Last Active
December 1st, 2024 (2 days ago)
Member Since
March 13th, 2020
Profile Description
As your Virtual Assistant, I’m here to help you get the most out of your time and resources by handling your business’s essential tasks:
- Input, manage, and report data so you can get quick insights on demand.
- Keep your
- Take care of daily admin work so you can focus on what really matters.
Skills I Bring to the Table:
- Google Suite
- Microsoft Windows
- Website Management, CRM and
- ChatGPT
- Social Media Management (Content creation in Canva, FB Ads, Customer Engagement)
- Light Video Editing (Clipchamp)
- Bookkeeping (QuickBooks)
- Project Management (Asana)
As a Customer Service Pro, here’s what I can do for you and your customers:
- Resolve customer issues by digging into the root cause
- Escalate complex issues to the right teams and follow up until resolved
- Prevent revenue loss with skilled negotiation and attention to customer needs
- Meet customer needs with in-depth product knowledge and competitor insights
- Identify and relay customer feedback to improve processes and products
Top Skills
Customer Support
Experience: 10+ years
I have provided excellent customer service for a top telecommunications company in the Philippines.
Customer Support » Email Support
Experience: 10+ years
I have extensive experience in providing email support to external and internal clients, and can easily adapt to the "brand voice" as needed.
Office and Administration » Email Management
Experience: 10+ years
I'm highly organized regarding emails, sorting them accordingly and ensuring no important emails are missed.
Other Skills
Basic Information
- Age
- 47
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- San Fernando City, Pampanga
- Tests Taken
- IQ
- Score: 125
- DISC
- Dominance: 16%
- Influence: 8%
- Steadiness: 29%
- Compliance: 48%
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
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