Jose

15 years in eCommerce /Sales Team Manager /Quality Analyst

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Overview

Looking for part-time work (5 hours/day)

at $8.80/hour ($968.00/month)

Bachelor 's degree

Last Active

January 24th, 2025 (2 days ago)

Member Since

March 4th, 2020

Profile Description

Upgrade to see actual info a.k.a Jay has more than 14 years of successful experience in the outsourcing and e-commerce industry with recognized strengths in customer care, technical support and sales. He has been part of the Microsoft family for more than 15 years and has handled different lines of business in different regions and channels. Has supported both consumer and B2B.

His experience mostly consist of attending Scheduled Client Touch point calls to address ongoing issues, raise any help items and relay voice of customers and advocates for the betterment of the program. Call monitoring and feedback for advocates to check compliance of action plans, project proposals to improve advocate’s performance, client products and processes, Performance Management Plan for daily, weekly and monthly, Real-Time Management such as queue monitoring and floor support, and addresses employee relation needs.

Top Skills

Experience: 10+ years

Experience: 5 - 10 years

Other Skills

Basic Information

Age
42
Gender
Male
Website
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Address
Mabalacat City, Pampanga
Tests Taken
DISC
Dominance: 0
Influence: 0
Steadiness: 0
Compliance: 0
Government ID
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