I have been a Customer Service Representative in various BPO companies for almost 6 years, handled different U.S. accounts such as financial, medical, ISP and telecom. Year 2010, I was chosen to be the Quality Analyst of the financial account. Currently, working as a Medical Virtual Assistant in an Ophthalmology clinic located in Western NY. I have a thorough knowledge and have grown experience in auditing calls, coaching Customer Service reps, calibration with our onshore counterpart and collaborating with our clients for Process Improvement. I can be a great contributor to a client due to my experience and I will make sure that they will be satisfied with my service for their profitability.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
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