Success Mngr. /  Executive Assistant / Customer Support

Overview

Looking for full-time work (8 hours/day)

at $10.80/hour ($1,899.99/month)

Associates degree

Last Active

December 2nd, 2024 (yesterday)

Member Since

March 2nd, 2020

Profile Description

Leveraging a blend of advanced skills and a proactive
mindset, I am confident in my ability to not only meet but surpass your
expectations. My comprehensive expertise and commitment to excellence position
me as a compelling candidate, ready to deliver outstanding results.
 
Voice Recording: 
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Job Summary:

SaaS - Ninjaoutreach & Ninjainfluence – Executive Assistant/Account Manager (Upgrade to see actual info) 
• Prequalified prospects through chat, email, and calls for product demos and inquiries:
o Screened potential customers via chat, email, and phone calls to determine if they were interested in product demonstrations or had specific inquiries.
• Scheduled and led conference calls via Zoom, Google Meets, and similar platforms:o Organized and conducted online meetings using platforms like Zoom and Google Meets to discuss product details and answer questions.
• Managed sales pipelines, reports, and real-time product demos: 
o Oversaw the sales process from lead generation to closing deals, prepared sales reports, and gave live demonstrations of products to potential clients.
• Email Marketing Strategyo Designed and optimized email templates for diverse marketing and outreach campaigns, tailoring content to specific objectives and audience segments to enhance response rates and engagement.
• Handled financial statements, subscriptions, refunds, disputes, etc.: 
o Managed financial tasks such as processing statements, handling subscription issues, processing refunds, and resolving disputes.
• Provided live chat support for prospects and users: 
o Assisted potential and current customers through live chat to answer questions and provide support.
• Conducted quality checks and proposed enhancements for web applications:
o Performed checks on web applications to ensure they were functioning correctly and suggested improvements to enhance their performance.
• Collected and acted on feedback to boost platform visibility and customer experience:
Gathered feedback from users and implemented changes to improve the platform’s visibility and overall user experience.
• Contributed to establishing business priorities by analyzing UI/UX, user behavior, pricing, and competition, and providing feedback to teaUpgrade to see actual infombers on areas for improvement: 
o Assisted set business goals by reviewing user interfaces, user behavior, pricing strategies, and competitor activities, and shared suggestions with the team to make improvements.
• Ensured tasks were completed within deadlines and updated in Slack, Upgrade to see actual info, or other tracking software as needed: o Made sure that all tasks were finished on time and kept tracking tools like Slack and Upgrade to see actual info updated with the latest information.

Greene Investments LLC - Real Estate Cold Caller (Upgrade to see actual info)
• Conducted outbound calls using manual and automated dialers (e.g., Mojo, Podio, Vumber): 
o Made calls to potential leads using both manual dialing and automated systems like Mojo and Podio.• Met daily and weekly targets, generating 4-6 leads and makingUpgrade to see actual infocold calls daily:
o Consistently achieved goals by generating 4-6 new leads each day and makingUpgrade to see actual infocold calls every day.
• Expertly prospecting, handling objections, and qualifying leads: 
o Identified potential customers, addressed their concerns, and determined which leads were most likely to convert into sales.
• Sold bulk lead packages to real estate agents as a part-time B2B cold caller: 
o Sold large sets of leads to real estate agents while working part-time, focusing on business-to-business sales.
• Closed sales by aligning product offerings with client needs, boosting commissions and growth: 
o Successfully completed sales by matching products to what clients needed, which increased earnings and contributed to business growth.

Transcom Asia - Operations Supervisor (Comcast Corporation) (Upgrade to see actual info)
• Developed action plans to enhance sales, call quality, and employee development: 
o Created a plan to increase sales by offering training on upselling techniques. Improved call quality by introducing a new checklist for agents. Launched a monthly coaching session to help new employees improve their skills.
• Tracked and reported performance, forecasting weekly and monthly progress: 
o Monitored sales numbers and customer feedback each week. Used this data to create reports that projected monthly sales trends and identified areas needing attention.
• Managed daily operations and implemented programs: 
o Oversaw daily tasks like team scheduling and task assignments. Started a new system for tracking project progress that made teaUpgrade to see actual infoetings more efficient.
• Oversaw supervisory calls and created end-of-day performance reports: 
o Led daily calls with supervisors to review team performance and address any issues. Prepared end-of-day reports summarizing what was achieved and any challenges faced.

Transcom Asia - Quality Assurance Analyst (Comcast Corporation) - (Upgrade to see actual info)
• Monitored calls to align with strategic objectives, driving sales and enhancing customer experience: 
o Reviewed recorded calls to ensure they matched our sales goals and improved customer service. Provided feedback to help agents boost their sales and better serve customers.
• Conducted mentoring sessions for representatives, supervisors, and clients: 
o Held one-on-one sessions with teaUpgrade to see actual infombers and clients to offer guidance and support. Helped agents improve their skills and assisted supervisors in developing their leadership abilities.
• Developed action plans based on call observations and training outcomes: 
o Created plans to address issues found during call reviews and training sessions. Implemented changes to improve performance, like refining sales scripts or adjusting training materials.
• Led weekly teaUpgrade to see actual infoetings to review progress and set goals: 
o Hosted weekly meetings to discuss team performance and set new objectives. Used these meetings to review what was working well and identify areas for improvement.

Transcom Asia - Product Trainer/Sales Rep. - Best Buy and Comcast - (Upgrade to see actual info) 
• Scheduled installations and repairs, incorporating upselling and addressing customer complaints: 
o Organized appointments for installing and repairing equipment. Suggested additional services to customers and resolved any complaints they had.
• Managed account operations including account setup, contract negotiation, troubleshooting, and sales: 
o Handled tasks like setting up new accounts, negotiating contracts, solving issues, and selling additional products or services to existing customers.
• Conducted new-hire orientations, crafted training materials, and facilitated employee development: 
o Led orientation sessions for new hires, created training guides, and organized workshops to help employees improve their skills.
• Tested and refined training materials based on data, assessing needs per employee profiles:
o Reviewed and updated training materials using feedback and performance data. Tailored training to fit the needs of different employees based on their profiles.
• Performed employee readiness assessments for production endorsements: 
o Evaluated employees' skills and readiness to take on production roles. Made sure they met the required standards before endorsing them for their positions.
• Tracked deliveries, handled emails and calls, resolved issues, and managed supervisor calls: 
Monitored delivery schedules, managed communication through emails and calls, solved problems as they arose, and conducted calls with supervisors to discuss team progress and challenges.

Project-Based Executive Assistant 
• Reconciled budgets, tracking both incoming and outgoing expenses for event preparations
• Provided customer support, addressing inquiries and resolving issues efficiently
• Acted as liaison between departments, ensuring clear communication and smooth workflow
• Managed and processed online orders, coordinating logistics and delivery• Engaged with audiences through various media platforms to drive outreach and awareness
• Assisted with website updates and changes using Ohkie platform
• Designed and generated digital advertisements using Adobe XD• Organized and maintained files for easy access and optimal usage across departments
• Ensured the timely completion of pending tasks across all departments, supporting project deadlines

 Skills: 
Data Entry: Proficient in accurate and efficient data entry, ensuring the integrity and completeness of information

Project Management: Adept at organizing and overseeing projects, ensuring timely delivery and successful completion

Data Research and Analysis: Skilled in conducting thorough data research and analysis to derive meaningful insights and support informed decision-making

Microsoft Applications: Proficient in utilizing Microsoft applications to enhance productivity and streamline tasks

Data Extracting: Experienced in extracting relevant data efficiently to meet specific project requirements

Document Files: Competent in creating and managing document files with a focus on clarity, organization, and accessibility

Maintaining Databases: Proficient in database management, ensuring data consistency, security, and accessibility. 

Soft Skills: Time Management: Demonstrated ability to effectively manage time, prioritize tasks, and meet deadlines in a dynamic work
environment

Telecommunication Skills: Strong communication skills, both verbal and written, facilitating clear and effective interaction with teaUpgrade to see actual infombers and stakeholders

Interpersonal Skills: Cultivated strong interpersonal skills to build positive and collaborative relationships within cross-functional teams.

Working Under Pressure: Proven capability to perform well and maintain composure in high-pressure situations, ensuring continued productivity and success

Problem-Solving Skills: Well-developed problem-solving skills, enabling the identification and resolution of challenges with efficiency and creativity

Adaptability: A flexible and adaptive approach to changing circumstances, embracing new challenges and adjusting seamlessly to evolving work requirements

Keen Attention to Detail: Meticulous attention to detail in all tasks, ensuring accuracy and precision in data management and project execution