Customer Service Representative/Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $8.00/hour ($1,408.00/month)

Bachelors degree

Last Active

December 21st, 2024 (today)

Member Since

February 26th, 2020

Profile Description

Hi, I'm Upgrade to see actual info Upgrade to see actual info. I have more than 3 years experience in BPO industry (Inbound and outbound, email handling and chat support as well as ticketing and support), 1-year experience as an eBay account manager (drop ship), 3 years experience as a Virtual Assistance/Customer Service Representative and 2 years Quality Assurance Analyst.
These are some of my Experience highlights:
eBay Account Manager:
Managed 10 eBay accounts using cloud
Reprocessed orders in Amazon
Opened chat with Amazon for defective items
Making follow-up for refunds (Amazon)
Generating campaign in eBay
Uploading Listings from Salefreaks to eBay
Add Manual Listings
Sending feedback to buyers
Handled returns in eBay
Added tracking details in eBay for shipments/orders
Called eBay for negative feedback removal
Called eBay for defects and cases closed against us
QUALITY ANALYST Experience
Analyze agents performance
We are making sure that calls are being handled with quality experience to give to customers.
Investigating escalations
Making sure agents adhere to policy and avoid ZTP (Zero Tolerance Policy)
Giving recommendations on how agents can have good STATS.    DATA ENTRY
Updating customer's accounts and making sure it is an active account.
Updating the list of customer's address before it will be ship to ship station or ship hero
We are updating customer's internet plan subscriptions.
SHOPIFY CSR
-Fulfill and process orders
-Do refunds and cancellations
-Update and enter customer's information
-Inbound, outbound, and chat support using Shopify platform
Customer Service Representative/Email Handling:
Answer customer emails and inquiries ( Email/ Zendesk Tickets/ Subivi and Portal)
Call customers for follow-up and for refunds
Inbound calls (inquiries and concerns)
Appointment Setting
B2B calling
Cold calling
Tools I have experienced with:
CLOUDS - Basic
Google Sheet , Docs - Proficient
OneDrive - Proficient
Zendesk - Proficient
Subivi - Proficient
Hipshipper - Basic
Salesfreak- Intermediate
Asana- Basic
Yaballe - Basic
Shipstation - Basic
VOIP - Basic
Ringcentral - Basic
CRM - Basic
Gsuit - Basic
Magentu - Basic
Shipstation - Basic
Slack
Google Voice
Hangouts
Trello
Reamaze
Avaya1X
NICE recording
MSP
Ciboodle
I am available 12 pm - 6 pm EST, and I can work over the weekends and holidays.
My ability to keep up with the dynamic trend of changes and my solution focus mentality allowed me to become one of the most skillful professionals in this industry.