Yna

Virtual Assistant | Customer Service Specialist

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Overview

Looking for full-time work (8 hours/day)

at $5.70/hour ($1,003.20/month)

Bachelor's Degree

Last Active

February 6th, 2025 (5 days ago)

Member Since

February 20th, 2020

Profile Description

Hi! I'm Upgrade to see actual info!

I'm a Customer Journey Consultant and my mission is to ensure our customer's happiness! I've been handling customers in an e-commerce company for a year now, making sure their concerns and issues are taken care of and turning them into our brand's loyal fans.

I have 2 years of experience in customer service in a telecom company, where I've honed my skills in providing exceptional customer service. This included reviewing and explaining bills, addressing general inquiries, basic troubleshooting, sales, and meticulously documenting every interaction to ensure customer satisfaction.
Additionally, I've been a Fraud Specialist in a financial company for 10 months. I was responsible for conducting high-risk verifications to protect our customers' accounts, generating new cards, and handling inquiries. My goal has always been to make our customers feel secure in every interaction while maintaining accurate documentation.

I'm excited about the opportunity to bring these experiences to your company and continue providing top-notch customer service. I'm confident that my background, attention to detail, and dedication to customer satisfaction will be a valuable asset to your team.
You can check my resume at
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