I had been in the Technical Support for more than 10 years. My experience include various Enterprise Solutions support integrated with technology-specific server and network environments including Microsoft, Cisco, VMWare and Citrix. Has certifications on the following:
* Cisco Certified Networking Associate – Routing & Switching
* Microsoft Certified Professional
* Microsoft Certified Solutions Associate
* ITIL 2011 Foundation
* Microsoft 365 (Teams and Teams Rooms SME)
Continuously acquiring and maintaining various IT certifications realized my passion in the field of Information Technology and Customer Support. I love learning new materials and I always keep myself abreast of the latest trends in the
I handled previously a team of 14 people on a 24x7 shift as Team Lead and I
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