Customer Service, Fraud Prevention, and Data Analyst

Overview

Looking for full-time work (8 hours/day)

at $6.82/hour ($1,200.32/month)

Bachelors degree

Last Active

March 23rd, 2025 (3 days ago)

Member Since

February 15th, 2020

Profile Description

With nearly 14 years of experience as a Senior Fraud Prevention Specialist at a Fortune 500 bank in the U.S., I have developed a deep expertise in safeguarding financial transactions and resolving complex billing disputes. In addition to my primary role, I am a seasoned freelance photographer and video editor, specializing in capturing weddings and social events, blending creativity with technical precision.
My background as an FM radio disc jockey has refined my scriptwriting and storytelling skills, while my extensive experience in the contact center industry, spanning nearly 20 years, has honed my communication abilities and advanced my proficiency in English. Furthermore, I have a strong foundation in voice-over acting, which complements my diverse skill set in media production.
Fluent in multiple languages, including basic proficiency in Spanish, French, and Mandarin Chinese, I am able to engage with a wide array of clients and navigate diverse cultural contexts. My data analytics skills enable me to make data-driven decisions and provide valuable insights, enhancing my ability to connect with clients and optimize business outcomes.
In addition, I possess advanced expertise in Microsoft Excel, allowing me to efficiently manage complex data sets and perform a variety of administrative tasks with precision and accuracy.