Real-time Analyst, Customer Service

Verified

With Timeproof

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

BS Computer Science - 2 years
Undergrad

Last Active

December 25th, 2024 (today)

Member Since

February 10th, 2020

Profile Description

Good day, how are you?
Brief introduction about me, I worked as a Workforce Real-time Analyst for more than 2 years wherein I worked closely with different onshore and offshore operation sites. I also got promoted to the Scheduling post and worked in that position for 6 months.I also report directly to the clients and directors as needed. Before that, I'd been a customer service representative for more than 3 years handling different accounts at a time - medical, pharmaceutical, and financial.
I also recently worked with an e-Commerce dropship company for a year. I mostly handle tickets using Freshdesk including assigning and distributing them across the team.Handled chats as well for the said store via Facebook. I sometimes do outbound calls to vendors/suppliers for follow-ups.We use mainly use Shopify to create, edit, cancel and fulfill orders; and update listings - descriptions, photos, and inventory.
Take care!