John

Technical Support /Customer Service / Sales Representative

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Overview

Looking for part-time work (4 hours/day)

at $11.00/hour ($968.00/month)

Bachelors degree

Last Active

December 30th, 2024 (18 days ago)

Member Since

February 10th, 2020

Profile Description

As a Customer Service Rep., my duty is to provide a good customer experience for clients that needs fast and accurate resolution to their products and services. Being a front liner, acquiring enough knowledge of the process is an edge in providing quality service. I handled simple queries to complex issues where I was able to do extra mile for the benefit of each clients.
Becoming a Technical Support allowed me to broaden my skills where I had to perform a series of specific tasks to fix the clients issues. Doing follow ups with the clients were part of resolving the issues more often than not. I learned to be more analytical, a better active listener and systematic. Finding the best solution to a problem, giving it clear and understandable to the client are the core skills I always follow when engaged with a client.
I was privileged to be a part of Sales. Aside from learning to sell my products/services efficiently, being able to know what suit the needs of my client based on asking relevant questions became one of my best take Upgrade to see actual info was hard but Upgrade to see actual info's not what you sell but how you sell it that really matters. You can sell your best products and still have an unsatisfied client, but you can sell small products that fit the needs of your satisfied clients.