As a Customer Service Rep., my duty is to provide a good customer experience for clients that needs fast and accurate resolution to their products and services. Being a front liner, acquiring enough knowledge of the process is an edge in providing quality service. I handled simple queries to complex issues where I was able to do extra mile for the benefit of each clients.
Becoming a Technical Support allowed me to broaden my skills where I had to perform a series of specific tasks to fix the clients issues. Doing follow ups with the clients were part of resolving the issues more often than not. I learned to be more analytical, a better active listener and systematic. Finding the best solution to a problem, giving it clear and understandable to the client are the core skills I always follow when engaged with a client.
I was privileged to be a part of Sales. Aside from learning to sell my products/services efficiently, being able to know what suit the needs of my client based on asking relevant questions became one of my best take
Experience: 1 - 2 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 6 months - 1 year
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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