Dedicated client-focused professional with 11 years of expertise in technical support and customer service. Recognized for a consistent ability to troubleshoot and resolve complex issues, prioritizing customer satisfaction. Adept at fostering strong connections through effective communication and interpersonal skills, cultivating lasting relationships with clients while consistently delivering exceptional service.
Devoted to continuous learning and professional development to remain updated on industry trends and advancements. Actively pursuing opportunities to leverage my skills and experience in a dynamic environment where adaptability to evolving technologies is essential. Committed to enhancing the client experience through a client-centric approach, ensuring their needs are met and expectations exceeded.
TOOLS | APPS USE TO SCALE YOUR BUSINESS:
Adobe Photoshop
Adobe Premier
Canva
Shopify
Bookkeeping
Microsoft Outlook
Microsoft Word
Microsoft Excel
CRM (Zendesk, Salesforce)
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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