Customer Service

Overview

Looking for full-time work (8 hours/day)

at $4.55/hour ($799.99/month)

Bachelors degree

Last Active

October 11th, 2024 (2 days ago)

Member Since

February 7th, 2020

Profile Description

A dedicated and experienced Customer Support Specialist with a solid background in managing live chat, email, and phone support across various platforms, including Google Play, YouTube, YouTube Music, and gaming services such as Genshin Impact. Known for delivering exceptional customer service, I excel in technical troubleshooting, resolving high-risk cases, and providing customized solutions that enhance user satisfaction. My expertise spans multiple customer support channels, ensuring efficient and effective problem resolution while maintaining a customer-first approach. With a strong passion for technology and continuous improvement, I am committed to staying ahead of industry trends and contributing positively to any team.The systems that I’ve used to perform my job are:
1. CMS for project management.
2. CRM tools (e.g. Einstein, Zendesk, Redbull, CSC, Aihelp, etc.)
3. Avaya Dialer
4. SpeakEasy VoIP Dialer
5. Social Media platforms (Facebook, Instagram, Twitter)
6. Messaging Applications (Slack, WeCom, Skype, etc.)

I am a hardworking professional that has a great passion to give the best services that I can. I can work with minimal supervision and can work under pressure.