VIRTUAL ASSISTANT|AU BROKER ASSISTANT|CUSTOMER SUPPORT

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

November 13th, 2024 (2 days ago)

Member Since

February 5th, 2020

Profile Description

My goal is to help you move your business forward to success by providing virtual assistance or admin support TO FREE UP YOUR VALUABLE TIME, so you, as the rockstar CEO, can focus more on your business and will have more time to cultivate new ideas and opportunities for your business!

A little background about me: I started working as a Customer Service Representative since 2016, supporting customers of US and Australia financial companies. My main job experience revolves in interacting with customers by phone, chat and/or email, and performing ad hoc tasks for the management. As the first point of contact, I handle questions and disputes regarding the products and services of the businesses.

Some of the work load I can help you with are:

     * Accurate Data Entry to CRM and Documents maintenance according to your file hygiene procedures.
     * Lodging applications in ApplyOnline or LoanApp
     * Do follow ups with lenders and customers for MIRs and making sure applications are progressing according to expected SLAs.
     * Ordering valuations and submitting pricing requests for new and existing clients.
     * Post-settlement cares such us rate reviews, loan anniversary tasks
     * Compliance checks
     * Tracking of progress payments for construction loans
     * Calling lenders, conveyancers/solicitors, and other interested parties to make sure settlements are on track.
     * Research, Data Scraping, and/or Data Entry
     * Email and Calendar Management
     * Social Media Creation/Management/Engagement
     * Creating graphics for presentation, posting, business paraphernalia, and more
     * Customer Service by phone, chat, and/or email
     * Other back office or admin tasks you may need assistance with! :)

I am quick to learn, tech-savvy and also resourceful so you can also train me for other tasks you urgently need help with. Just send me a message and let's see what magic we can bring working together! :)