Ecommerce, Customer /Technical Support

Overview

Looking for full-time work (8 hours/day)

at $5.60/hour ($985.60/month)

High school diploma

Last Active

February 6th, 2025 (6 days ago)

Member Since

February 3rd, 2020

Profile Description

Hello there! ????
I am a seasoned technical support specialist with over 10 years of experience in providing expert troubleshooting for both hardware and software issues. My background includes working for a leading American telecommunications company and managing operations within a handmade and vintage eCommerce platform (ETSY).
My mission is to deliver exceptional support experiences and achieve outstanding results swiftly and efficiently.
Here are some of the skills and experiences I bring to the table:? Technical Support Specialist
?Extensive expertise in diagnosing and resolving software and hardware issues.?Proficient in using Zendesk and Freshdesk for effective ticket management.?Skilled in Jira, Guru, and Khoros for knowledge base management and bug tracking.?Strong capabilities in data analysis and workflow optimization.
? eCommerce Shop Management
?Experienced in setting up and optimizing online shops.?Capable of data entry, product sourcing, and crafting compelling product listings.?Proficient in order fulfillment, shipping coordination, and tracking management.?Dedicated customer support through shop messaging and social media platforms.?Knowledgeable in multimedia editing using Adobe Photoshop and Canva.?Skilled in resolving technical issues related to eCommerce platforms and APIs.
? eCommerce Order Processing
?Experienced in processing online orders utilizing various SaaS platforms, including UberEats, DoorDash, and Shopify.?Efficient in adding, updating, and managing product listings and inventory.
Let's connect and make things happen! ????