General VA| Expert in Admin Support & Digital Solutions

Overview

Looking for full-time work (8 hours/day)

at $8.00/hour ($1,408.00/month)

Bachelors degree

Last Active

December 20th, 2024 (2 days ago)

Member Since

January 19th, 2020

Profile Description

Hi there! I’m Upgrade to see actual info, a dedicated and detail-oriented Virtual Assistant with over 5 years of experience helping businesses run smoothly and grow. While I’m all about efficiency and getting things done, I also love adding a personal touch to everything I do. :) 

When I’m not working, you’ll usually find me with a paintbrush in hand, creating soft watercolor pieces, journaling about my day, or planning my next travel adventure. I believe in staying organized, being creative, and showing kindness in every interaction.

One thing that makes me stand out is my balance of creativity and practicality. Whether designing a social media campaign or streamlining an admin process, I bring precision and fresh ideas to the table. My goal? To make your life easier and your business shine.

Why Work With Me?
I’m not just an assistant—I’m a partner in making your business more organized and productive. My goal is to take care of the behind-the-scenes tasks so you can focus on your big-picture goals.

I understand how critical admin support is to a successful business. That’s why I approach every task with care, precision, and a can-do attitude. Whether it’s keeping your inbox in check or creating an efficient filing system, I’m here to help you stay on top of everything.

Let’s work together to simplify your life and elevate your business operations!

Services I Offer:
Administrative Support:<8efe80624d780eba0c6493ec45140364>Email & Calendar Management
Data Entry & File Organization
Meeting Coordination
Research & Documentation
Managing Invoices & Payments

Customer Support:
Handling Inquiries, Refunds, and Order Fulfillment
Resolving Customer Complaints
Order Management & Follow-Ups

Task Automation & Process Improvement:CRM & Workflow Management (GoHighLevel, Bitrix24, 17Hats, Studio Ninja, Servicem8, Tradify)
Social Media Management:Content Creation, Scheduling & EngagementCrafting Engaging Posts & StoriesBasic Graphic Design Basic Video Editing 

Marketing & Business Development:
Lead Generation & Outreach
Marketing Coordination for Promotions & CampaignsNewsletter CreationCollaboration with Marketing Teams

E-commerce Support:
Product Listings & Order Management (Shopify, Etsy)
Customer Service
Order Fulfillment 

YouTube Channel Management:
Reviewing Scripts, Voiceovers, Thumbnails, and Content
Team Coordination for High-Quality Output
Research on Topics and Competitor Channels

Document Creation & Management:
Preparing Reports & Presentations
Creating & Formatting Documents
Proposal Preparation & Creation
Package Creation for Services & Products

Work Experience

CASA BAY PHOTOGRAPHY – Studio Manager
February 2024 – Present
As the Studio Manager at Casa Bay Photography, I oversee the smooth operation of administrative tasks. I manage emails, schedule appointments, and organize the studio calendar to ensure everything runs efficiently. I also handle customer service inquiries, assist with marketing initiatives, and create engaging newsletters to keep clients informed and engaged. Additionally, I streamline studio operations by creating and managing workflows in the 17hats system, helping to automate processes and ensure timely follow-ups with clients. My role is integral to maintaining smooth communication, boosting client satisfaction, and contributing to the studio’s overall success.

NIA PRODUCTION – YouTube Manager
November 2022 – August 2024
In my role as YouTube Manager, I led a team in the production of high-quality content for the brand's YouTube channel. I reviewed scripts, voiceovers, thumbnails, and final videos to ensure each piece met our standards. I conducted in-depth research on topics and competitors, providing valuable insights that helped grow our channel and enhance content strategies. I coordinated team efforts and streamlined workflows to maintain a consistent publishing schedule.

FIX IT (SW) LTD | SKS Property Solutions – General Administrative Assistant
March 2022 – December 2024
I was responsible for managing various administrative functions to ensure smooth daily operations. My key duties included processing quotes, booking job appointments, and ensuring all appointments were scheduled on time. I also handled updating jobs for invoicing and worked closely with the reception VA to assist with incoming calls. I contributed to the business's digital presence by writing and uploading blog posts to the company website, keeping the content fresh and engaging. Additionally, I was responsible for updating and maintaining the website to ensure it was current and user-friendly. I also created branding materials for the new business and responded to all email inquiries, ensuring timely and professional communication with clients.

CLERACOMMS – Social Media & Lead Generation Specialist
July 2023 – December 2023
I was responsible for managing Cleracomm’s social media presence by creating engaging posts and stories. I developed strategies to increase brand awareness and engage with followers while focusing on lead generation through targeted outreach. I built relationships with other businesses to foster partnerships and contributed to business development efforts by identifying new leads and opportunities.

SEIREN AGENCY – Marketing Coordinator
June 2021 – December 2023
As Marketing Coordinator, I worked closely with adult models to create promotional strategies and shoutout opportunities to increase visibility. I was responsible for managing marketing campaigns, creating promotional content, and identifying collaboration opportunities for brand growth. I also tracked the effectiveness of marketing initiatives and made data-driven recommendations to optimize future campaigns.

CRADLE ME BABY – Customer Service Specialist
February 2022 – March 2023
In this role, I handled customer inquiries, processed refunds, cancellations, and new orders. I ensured a positive customer experience by resolving issues efficiently and maintaining a friendly and helpful demeanor. My ability to manage multiple tasks at once and my commitment to customer satisfaction helped maintain high levels of client loyalty.

THE CHECKLIST GROUP – Social Media Specialist
October 2020 – May 2023
I managed social media accounts, created content, and implemented engagement strategies to grow the company’s online presence. I also contributed to the company blog, writing articles to boost website traffic. Additionally, I played an active role as admin support who handles emails, and business development by collaborating with teams to create marketing strategies that improved brand visibility and client engagement.

DAWTON PROPERTIES & PH-VA CLUB – Social Media Manager & Recruiter
June 2020 – March 2021
At Dawton Properties and PH-VA Club, I successfully managed the social media accounts for both the serviced accommodation business and the VA agency. I was responsible for creating and scheduling engaging content, sending out newsletters, and updating websites. One of my key achievements was creating and managing the PH-VA Club, growing the membership from 0 to 8k within just 4 months. I also ran targeted ads to boost membership and visibility. Additionally, I assisted in recruiting virtual assistants, ensuring the right talent was brought on board to meet the business's needs. My role also involved optimizing engagement strategies and overseeing the digital presence across multiple platforms.

SILVERFOX DIGITAL – Business Excellence Coordinator
June 2020 – March 2021
In my role as Business Excellence Coordinator at Silverfox Digital, I managed multiple social media accounts for both the company and its clients. I handled client communications, prepared email marketing materials, and managed files and data for easy access. I also conducted lead generation to attract new opportunities and supported project management tasks. In addition, I was responsible for running ads to increase visibility and engagement, writing PR articles for media outreach, and managing various administrative tasks to keep the business organized and on track.

Technical Skills:
Project Management & CRM Tools:
17hats
Bitrix24
GoHighLevel
Tradify 
FixFlo
Servicem8
Studio Ninja
ActiveCampaign
Microsoft Office Suite (Word, Excel, PowerPoint)
Asana
Upgrade to see actual info
Notion

Social Media & Content Creation
Canva
CapCut
Gigsocial<8efe80624d780eba0c6493ec45140364>Facebook Ads
The CollabClub
Giphy
Reddit
Fetlife
Infloww

E-commerce & Website Management:
Shopify
Etsy
WordPress
Wix

Customer Support & Communication:
Freshdesk
TextMagic

Others:
Google Workspace
Microsoft Outlook
SAP Business One