VA  Customer Experience Specialist |Lead Gen

Overview

Looking for full-time work (7 hours/day)

at $8.00/hour ($1,232.00/month)

BS Customs in Administration

Last Active

November 25th, 2024 (4 days ago)

Member Since

January 16th, 2020

Profile Description

VA Administrative | Customer Experience Specialist | Lead Gen
I have 2 years of customer and technical experience in support. and 2 years as a VA.
Customer Experience Specialist for more than 1 year / Basic to Intermediate knowledge MS office application / Basic to Intermediate knowledge for technical support.
I also have experience in administrative support, including accounting basics, Inventory management, and AR invoicing (Quickbooks & Inflow). I also have a passion for editing pictures and videos using Adobe Photoshop & Adobe Premiere. Take detailed notes of the user's problem, determine steps they can take to resolve the issue, and manage the flow of incoming support requests.
* Customer experience support for app/website,
* Provides support on the website and app navigation, account maintenance, and
reservation assistance.
* Responsible for answering the technical questions, incoming queries, and help requests from end-users, either via email or over the phone.
I take detailed notes of the problem the user is experiencing, determine steps they can take to resolve the issue, and manage the flow of incoming support requests. I have experienced and dealt with difficult situations already and I did my best to handle everything professionally. With my previous work experience, I believe I will be fit for any customer service-related position and I will give my best to every task given.
As an Admin/Customer Service Expert, I handled these tasks:
* Flexible and goal-oriented
* Managed a team virtually using, Skype, phone, and email correspondence.
* Researched information from the web used to create documents and reports for clients.
* Managed several email accounts on a daily basis, ensuring excellent customer care for our clients.
* Process requests
* Worked within a strict timeline in order to complete artwork on time.
* Phone Communication
* Chat support (Dimelo, etc.)
* Email Management
* Check schedules
* Data Entry (Excel & Google Sheets)
* Inventory Management, AR Invoicing (using Quickbooks, InFlow)
* Process and handles deliverables
* Basic knowledge in editing in Adobe Photoshop and Adobe Premiere