Case Manager/PropertyManager

With Timeproof

Overview

Looking for full-time work (8 hours/day)

at $11.36/hour ($1,999.36/month)

College Undergraduate

Last Active

November 24th, 2024 (today)

Member Since

January 16th, 2020

Profile Description

Upgrade to see actual info Upgrade to see actual info, a previous Customer Service Representative for HomeAway and VRBO, was a part of AIRBNB as a Case Manager resolving issues for both hosts and guests.

Helped manage multiple listings listed on different platforms through vacation rental software/s.

Part of the tasks are as follows:
* Process payment/refund/reimbursement
* Make sure all details for each listing in each platform are synced and updated
* Resolve issues before, during, and after the guest's stay
* Handling inbound/outbound calls also email and sms
* Making sure that all incoming guests meet the criteria for booking the specific unit
* Mediating with Airbnb to have a review removed

These are just some of the things I was able to learn and hone while working as a property manager and is more than willing to further hone my skills to make sure it is up to par.