Erika

Customer Service Representative - Inbound and outbound

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Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

December 23rd, 2024 (19 days ago)

Member Since

January 15th, 2020

Profile Description

I've worked in call center industry for about 10 years now and have gained knowledge through different accounts that I've been with, from Car Reservations (Dollar&Thrifty), Telco accounts (T-molibe and AT&T) and medical accounts (PDM and Optum under United Healthcare) which are US based accounts.
I started as an agent and with hard work I was promoted as an SME (Subject Matter Expert) which supports the new hires and the production. I did not stop there, I worked even harder and explored different positions, like trainer assistant, Team lead and my last job as a QA (Quality Assurance Analyst).
In order to provide quality customer service, I always make sure that I am knowledgeable enough of my account products,services and process. Customer satisfaction is my top priority.
I am a dedicated worker and very open in learning new things. I am an independent worker but would love to work with a team to complete a task