Customer Service and Technical Support Specialist

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Associates degree

Last Active

November 12th, 2024 (3 days ago)

Member Since

January 13th, 2020

Profile Description

I am a skilled Virtual Assistant with over five years of experience, specializing in Amazon brand management and support. In my most recent role as an Amazon Virtual Assistant (May 2020 – August 2024), I focused on product sourcing, lead generation, brand acquisition, and sales analysis. I effectively managed seller accounts on Amazon Seller Central, conducting monthly inventory checks and ensuring account health. Additionally, I handled communications with brands to establish new accounts, resolved customer feedback, and researched product improvements to boost sales.Previously, I served as an Inside Sales Associate at Century 21 Northwest Real Estate (February 2020 – March 2020), where I engaged in circle prospecting. As a General Virtual Assistant at Virtudesk Inc. (January 2020 – February 2020), I processed contracts, created marketing materials, curated social media content, and wrote blogs for marketing.My background includes significant customer service and technical support roles at Intercontinental Hotels Group (March 2014 – May 2017), focusing on reservation sales for North American brands, as well as technical support at SITEL Philippines and Convergys Philippines for high-speed internet and cable services.

Technical Skills:
I am proficient in Microsoft Office, Google Workspace, Canva, Photoshop, Helium 10, Jungle Scout, ClickFunnels, and WordPress, enabling me to manage diverse tasks efficiently.

Education:
I hold a Bachelor of Science in Information Technology from Saint Louis University (Upgrade to see actual info).

Certifications:
I have completed various training programs in upselling techniques, communication strategies, and conflict management, and I am certified at the B2 level in language proficiency through Berlitz.With a proactive approach and a commitment to excellence, I aim to streamline operations and provide exceptional support to clients across various industries.