Experienced VA with 5 years of experience working remotely, 3 years of experience as General Virtual Assistant doing administrative tasks for a Pharmaceutical Research Company, over 2 years of experience as a Bankruptcy Paralegal doing Administrative tasks 5 months as a Cold Caller for Real Estate, 7 months as an Appointment Setter for a Healthcare Campaign. I have 6 years of experience as a Customer Service Representative in various BPO companies. Over twelve years of experience in a Multinational Semiconductor industry as an Admin Assistant. Seeking to leverage my expertise as a Virtual Assistant.
EXPERIENCE: Nov 2021 - October 2024 XYONE THERAPEUTICS, INC.- Canton MA, USA
General Virtual Assistant
Managing
management (Putting client's information in
software
Sending documents for signature via DocuSign.
Following up with clients/sending reminders
Creating and sending invoices and statements to
customers. Sending monthly expenses reports.
Feb 2023 - Aug 2024 PEREZ CONRIQUE LAW- FLORIDA, USA
Virtual Assistant - Bankruptcy Paralegal - Collate client's documents for petitions
preparation. Create reminders for document deadlines, and make sure that documents are submitted on time.
In charge of organizing the calendar and sending out hearing notices.
responsible for doing research, requesting for a hearing date, and providing proposed orders in accordance with the judge's procedures.
Responsible for managing and processing electronic filings for legal documents (hearing request and proposed order).
Apr 2021 - Aug 2021 GARLAND ENTERPRISES, LLC Cold Caller - Remote -In charge of contacting a list of individuals who could be interested in selling their propertyForward interested leads to lead manager via a webform/email. / Jun 2020 - Jan 2021 MEDICARE SOLUTIONS CENTER Appointment Setter - Remote - Responsible for calling prospective clients and scheduling appointments for them to speak with a Medicare Specialist (using XenCall dialer) Jan 2019 - Feb 2020 BROUMAS LAW GROUP - Maryland USA Bankruptcy Paralegal - Remote
- Prepares/client’s bankruptcy petition for Chapter7/ Prepares client's income analysis - Responsible for collecting all necessary documents from the client in preparing a bankruptcy petition. Responsible for calendar management
appointments for the clients meeting with the lawyer for petition signing In charge of sending billing to clients via webform and processing payments over the phone.
Jan 2016 - Feb 2018 ALORICA CSR - Financial Account (Philippines)
- Assist customer in processing credit card application and provides application status. Use all available tools to research for resolutions for customer issues. - Ensure validity and confidentiality of client/customer information Jan 2014 - Aug 2015 - TELEPERFORMANCE CSR - Telco Account (Philippines) - Handling calls on billing inquiries for assigned accounts. Responsible for providing comprehensive and quality customer care at all times. Assist with placement of orders, refunds, cancel
or upgrade accounts Oct 2010 - Dec 2013 - ACS XEROX COMPANY
CSR HEALTHCARE Account (Philippines) - Responsible for providing comprehensive and quality customer care at all times. Address the customer’s concern regarding
verification of benefits and eligibility. - Provide information in response to inquiries about their claims and resolve complaints. - Assisting customer with their disputes and reviewing settled insurance claims to determine that payments and settlements have been made by their contracts. Jan 1998 - Mar 2010 INTEL TECHNOLOGY PHILS./NUMONYX Admin Support/Executive Assistant (Philippines)
- Worked with various departments/groups (Engineering/Production Planning/Sub-con Planning). - Execute various administrative tasks/office support to the Engineering Manager/Department in the scheduling meetings/coordinating meeting logistics, maintenance of files/documents, travel arrangement. - Responsible in reimbursement preparation, department activities/events and transfer of information to and forms and computer files.
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