EXTRAORDINARY Customer Service Rep w/ 15 Years of Experience

My area of expertise includes, but is not limited to: ✅Responding to inquiries regarding product availability, fitment, pricing, order status, modifications, tracking, cancellations, refunds, returns, replacements, and more. ✅Generating discount codes, creating draft orders, and providing alternatives for out-of-stock products. ✅Liaising with vendors/suppliers to resolve issues such as order delays, pricing discrepancies, fitment problems, and more. ✅Communicating effectively with customers to provide ETAs on backorders or orders with lead times, addressing any issues that arise, and offering options or alternative solutions to ensure positive customer experience. ✅Product sourcing, generating purchase orders, processing orders, locating and adding tracking information, following up with vendors/suppliers as needed, and running daily reports to ensure seamless order fulfillment. ✅Working closely with the Data Team to ensure all information on the website is accurate and up-to-date. ✅Invoicing purchase orders, ensuring that all financial records are accurate and timely, and reconciling any discrepancies.