Novisse

Customer Service Expert: Elevating Customer Experience

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Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Associates degree

Last Active

February 26th, 2025 (5 days ago)

Member Since

January 7th, 2020

Profile Description

•Shopify
-search and update customers' information as well as their orders
-process cancellations, refunds, and returns
-create discounts and giftcards
-create return label
-access apps like recharge

•Zendesk
-create tickets
-update customers information
-inbound/outbound call

•Gorgias
-create tickets
-check tickets productivity
-create/ add macros
-create/ update views
-add/ update rules

•BPO industry experience
-retail
-inbound
-customer service
-tech support
-outbound
-chat support

•Calendar Management
-calendly

•Computer Skill
-microsoft office
-google workspace
-basic troubleshooting

•Leadership skills
-was given a promotion as a team lead from a verication specialist, later became the supervisor of the account
-worked as a CSR was promoted as a lead agent after a month of working with a client

•Time Management
-google calendar

•Self-motivation
•Communication Skill
•Taking Minutes of the meeting