Experienced Team Leader for Customer Service

Overview

Looking for full-time work (9 hours/day)

at $12.20/hour ($2,415.60/month)

Bachelors degree

Last Active

September 26th, 2024 (today)

Member Since

January 5th, 2020

Profile Description

I am a tenured Operations Team Leader with diverse knowledge and experience in retail banking and operations. I specialize in Fraud Cases and Billing Disputes. Drives business metrics (Net Promoter Score, CSAT, Service Levels, Value Enhancement, Call Handling Time, Profitability, Schedule adherence, Quality). Monitoring customer servicing calls to ensure flawless servicing execution of Relationship Care to drive positive customer experience. Provide daily coaching to Customer Care Professionals. Strong partnership with capacity planning & scheduling teams to ensure effective service level management. I am proficient in Citrix, WFM, Microsoft Office applications, Outlook and MS Excel, Adobe Photoshop and Premiere Pro. Anything beyond this, I am willing to learn and adapt to new tools or software.