Manuel
Experienced Team Leader for Customer Service
Verified
With Timeproof
Overview
Looking for full-time work (9 hours/day)
at $12.20/hour ($2,415.60/month)
Bachelors degree
Last Active
November 20th, 2024 (yesterday)
Member Since
January 5th, 2020
Profile Description
I am a tenured Operations Team Leader with diverse knowledge and experience in retail banking and operations. I specialize in Fraud Cases and Billing Disputes. Drives business metrics (Net Promoter Score, CSAT, Service Levels, Value Enhancement, Call Handling Time, Profitability, Schedule adherence, Quality). Monitoring customer servicing calls to ensure flawless servicing execution of Relationship Care to drive positive customer experience. Provide daily coaching to Customer Care Professionals. Strong partnership with capacity planning & scheduling teams to ensure effective service level management. I am proficient in Citrix, WFM, Microsoft Office applications, Outlook and MS Excel, Adobe Photoshop and Premiere Pro. Anything beyond this, I am willing to learn and adapt to new tools or software.
Top Skills
Other Skills
Basic Information
- Age
- 39
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Taguig, Metro Manila
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
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From Diagnosis to Dream Career: Ellaine’s Inspiring Story
Ellaine’s life took an unexpected turn at just 19, she was diagnosed with type one diabetes during her college years, studying speech pathology.
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