Manuel
Experienced Team Leader for Customer Service
Verified
With Timeproof
Overview
Looking for full-time work (9 hours/day)
at $12.20/hour ($2,415.60/month)
Bachelors degree
Last Active
March 4th, 2025 (today)
Member Since
January 5th, 2020
Profile Description
I am a tenured Operations Team Leader with diverse knowledge and experience in retail banking and operations. I specialize in Fraud Cases and Billing Disputes. Drives business metrics (Net Promoter Score, CSAT, Service Levels, Value Enhancement, Call Handling Time, Profitability, Schedule adherence, Quality). Monitoring customer servicing calls to ensure flawless servicing execution of Relationship Care to drive positive customer experience. Provide daily coaching to Customer Care Professionals. Strong partnership with capacity planning & scheduling teams to ensure effective service level management. I am proficient in Citrix, WFM, Microsoft Office applications, Outlook and MS Excel, Adobe Photoshop and Premiere Pro. Anything beyond this, I am willing to learn and adapt to new tools or software.
Top Skills
Other Skills
Basic Information
- Age
- 40
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Taguig, Metro Manila
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
SEE MORE REAL RESULTS“They are definitely a valuable part of your business for all kinds of reasons.”
- Steven Rapposelli
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