CSR & Social Media Specialist | Canva, Zendesk, Facebook Ads

Overview

Looking for full-time work (9 hours/day)

at $4.48/hour ($887.04/month)

Associates degree

Last Active

March 25th, 2025 (6 days ago)

Member Since

December 21st, 2019

Profile Description

I am a results-oriented digital marketing and customer care specialist with a proven track record of fostering company expansion through efficient processes, astute social media management, and first-rate customer support. After more than 7 years of experience in the BPO industry, I have honed my technical support, customer service, and teamwork skills, which allow me to provide exceptional results even under pressure.

Leveraging my experience in customer service, I also oversee paid advertising campaigns, content creation, and lead generation on social media sites like Facebook, TikTok, and the company website for our family business. I want to help companies improve their customer experience and boost their online visibility and engagement by using marketing strategies and efficient customer service solutions.

I bring a unique blend of technical proficiency and a strong work ethic, and I’m constantly learning new skills, such as AI-powered tools, and Google Ads, to stay ahead of the curve and deliver the best outcomes for my clients.

Tools that I am familiar with;

**Productivity and Office Tools**
-Microsoft Office / 365
-Google Suite
-Canva

**Customer Support and Service**
-Zendesk
-LiveChat
-Amazon Connect
-Freshdesk
-Aircall

**Telecommunications and Wholesale**
-Optus Wholesale

**Communication and Collaboration**
-Skype
-Slack
-Upgrade to see actual info
-Salesforce
-Calendly
-Zoom

**Graphics and Design**
-Adobe Photoshop
-Squarespace
-Wix
-TikTok
-Pinterest
-Reddit
-Twitch

**Art and Digital Media**
-Midjourney
-Krita
-Ibispaint
-Capcut

**Note-taking and Organization**
-Notion

**AI and Chatbots**
-Perplexity
-Leo AI
-ChatGPT

**Business Management and E-commerce**
-Facebook Business Suite
-Claims Centre
-Salesforce

Lastly, my competencies and skills, I can contribute to your business;

**Marketing**
-Creating marketing materials for online
-Blog research and writing
-Social media management-Setting up paid ads (Facebook)
-Creating landing-page with website builders

**Administrative Support**
-Business correspondence and team collaboration
-Creating presentations and spreadsheets
-Data entry and research
-Basic bookkeeping task

**Customer Service**
-Maintaining and updating customer records
-Aide in business development by building business relations to customers
-Handling and resolving customer complaints
-Ensuring excellent phone, email, and chat etiquette is observed

Some random facts about me: My family and friends nicknamed me Jobs, Jovs, or Vit. I am interested in reading, writing, research, arts, and sciences.

A few projects, I am currently working on;

-Learning some AI-powered tools e.g. ChatGPT, Leo AI, etc.
-Learning to play the ukulele
-Learning the Spanish language
-Studying data analytics
-Studying Google Ads

I am excited to help your business grow by streamlining customer service, creating impactful marketing content, and supporting your digital initiatives. Talk to you soon!