Customer service/Technical support/LiveChat

Overview

Looking for full-time work (9 hours/day)

at $3.54/hour ($700.01/month)

Associates degree

Last Active

September 28th, 2024 (2 days ago)

Member Since

December 15th, 2019

Profile Description

Dedicated and seasoned customer support professional with over 15 years of combined experience in the Business Process Outsourcing (BPO) industry. Currently serving as a Chat Support Agent at a prominent BPO company in the Philippines, specializing in handling concerns such as escalation follow-ups, credit processing, and refunds for a reputable Internet Service Provider (ISP) account based in Singapore. With over 3 years of expertise in this role, I excel in providing efficient and client-focused solutions.My extensive background also includes a 9-year tenure as an Email/Chat Support Specialist at a different BPO company, where I honed my skills in technical support, customer service, and sales. Over the years, I've gained valuable experience in handling an ISP account located in Australia. My versatility is demonstrated by having spent 6 years in calls and 2 years specializing in chat and email support.Additionally, I have prior experience as an IT Helpdesk Support professional, contributing to my comprehensive understanding of technical concerns. In this role, I managed enquiries related to unlocking, changing network terminal passwords, and utilized Active Directory to add or remove access for employees.