Airbnb Case Mngr/Guest Experience & Property Mngr/OTA Expert

Overview

Looking for full-time work (9 hours/day)

at $8.80/hour ($1,742.40/month)

Post Graduate, Bachelor of Science in Business Administration - Major in Management

Last Active

November 21st, 2024 (today)

Member Since

December 7th, 2019

Profile Description

Former Resolutions Specialist and the highest point of escalation for Airbnb with 3 years of experience supporting the platform. I specialize in handling concerns and issuing decisions related to reservations and users' profiles. I handle cancellations, refunds, calendar and listing mUpgrade to see actual infogement, pricing, review disputes, answering guests' queries, optimization of Airbnb listing to other booking platforms (HomeAway, VRBO, Upgrade to see actual info. etc.), and setting up hosting dashboards. I can communicate in English effectively via email, phone calls, and chat. My responsibilities for Airbnb require a huge amount of multitasking while being organized and precise with my work to secure a quality resolution in a timely manner.
I handle OTA and booking channel mUpgrade to see actual infogement using different short/long term rental platforms, data entry, content creation, financials, and data Upgrade to see actual infoUpgrade to see actual infomunication and schedule mUpgrade to see actual infogement with Cleaners and Maintenance Team. Strong background using different PMS (Guesty, HostAway, Streamline, Tokeet, Rentals United, Breezeway, etc).
With more than 6 years of experience working in the BPO industry, I have handled Telco, financial, technical, marketing and hospitality accounts. I am more than willing to accept data entry jobs as well as I worked as a data Upgrade to see actual infolyst for 2 years. I have gained knowledge and skills that made me excel in this profession and gave me the opportunity to train others. I hope that I can share my passion with you and grow with the business. I am willing to help at any level needed, No job is too small or too big.