Customer Service Representative / Technical Support 

Overview

Looking for full-time work (8 hours/day)

at $3.71/hour ($652.15/month)

Bachelors degree

Last Active

November 18th, 2024 (6 days ago)

Member Since

December 7th, 2019

Profile Description

WORK EXPERIENCE:
 Contact Point 360 (PH) Corp.
Cebu City
Team Leader
June 10 2024 – November 5 2024

Team management
Coaching  
Career Development
Project Management
 
Cebu Ever & Source Networks Inc.
Cebu City
Customer Service Executive
May 8 2023 till May 9 2024
Handles customer support for Australian/NSW/Southeast Asia event organizers  
Handles troubleshooting and provide solutions for event pages and organizers
Lead generation
Inbound and outbound calls
 
Supporting Enterprise
Cebu City
Team Leader – Customer Service
Team
February 15 2021 – December 30 2022

Team management
Coaching  
Career Development
Project Management

TDCX(PH) INC.
Cebu City
Technical Support
October 27, 2021 – May 8 2022

Handled advance networking, computer and internet connection issues.
Troubleshoot remotely router OS issues such as driver problems, GUI corruptions
Troubleshoot remotely computer hardware issues
 
Amazon Services Philippines Inc.
Cebu City
Customer Service Associate
August 2018 – August 2020

Handles customer billing and after customer care.
Handles logistics concerns and issues.
Handles complaints and escalations.
 
411 BPO
Cebu City
Online Marketing Executive
May 2017 – August 2017

Handled customer case 
SEO 
Content writing
Sales

 Tech Mahindra
Cebu City
Sales and Customer Associate and Subject Matter Expert
April 2015 – May 2016

Handled customer care, sales
Support representative with daily task, subject matter expert.
Troubleshoot basic and advance software issues such windows and Mac OS specifically OS corruption, updating drivers etc
Troubleshoot remotely hardware and software issues with routers
Team Management
Coaching
 
Eperformax (Makati)
Buendia Avenue, Makati Metro Manila 
Sales and Customer Associate
January 2014 – April 2015

Handled customer care
Sales
Basic troubleshooting with phones,
tablets
 
Sykes Philippines
Cebu City
Technical Support
March 2012 –December 2012

Handled customer care and push
products
Troubleshoot basic and advance OS issues for Mac 
Windows such is remote reformatting, DLL and driver issues

Convergys Philippines
Cebu City
Sales and Customer Care Representative
March 2010 – March 2011

Handled customer care and sales
for a banking institution.


People Support Incorporated
Cebu City
March 2007 – March 2010

- Tier 3 Technical Support Representative
Handled advance networking,
computer and internet connection issues.
Troubleshoot remotely router OS issues such as driver problems, GUI corruptions
Troubleshoot remotely computer
hardware issues

- Risky Management Analyst
Handled banking disputes
Fraud investigations and balance transfers.

Certifications:
-Certified Lean Six Sigma White (Cert #: JLDTRDPFPH-BNHNQKCC-YDBGQWYTTW)
-Certified Lean Six Sigma Yellow Belt (Cert#: LSSYBUpgrade to see actual info0)

Link for Trainings and Certificates for reference: 
Upgrade to see actual info