Executive Assistant |Bookkeeper | Customer Support

Overview

Looking for part-time work (4 hours/day)

at $10.00/hour ($880.00/month)

Associates degree

Last Active

December 13th, 2024 (3 days ago)

Member Since

December 5th, 2019

Profile Description

ATHENA
Executive Assistant
- Inbox Management 
- Take ownership and manage calendars and scheduling
- Travel Management
- Research and develop plans for client's personal and professional growth
- Drive internal and external communications, presentations, reports, and social media
- Optimize client’s time and priorities to help them reach their ambitious goals
- Build rapport with the client’s network and team and help to manage these important relationships

GLORIOUSLY VEGAN
Order Fulfillment Manager
- Uploading and managing orders via CartRover and 3PL
- Dispute management through Stripe and Paypal
-  Answering customer email inquiries via HelpScout
- Order tracking, refund, and replacement of orders
- Operations management weekly report
- Liaising with warehouse team for order and packaging issues

HSBC ELECTRONIC DATA PROCESSING INC
Verification Specialist (HSBC Australia Underwriting Services)
- Conduct end-to-end assessments for credit card and personal loan applications.
- Managed emails from branch representatives and relationship managers
- Income and documents assessment ensuring target work rate and quality are met
- Follow-up calls and emails to customers
- Credit limit increase requests assessment

TELETECH
Customer Service Representative
- Handled customer concerns and inquiries
- Responsible for order taking, tracking, refunding, and replacing orders. - Account management assistance

Tools used: Oracle Netsuite, Microsoft 365, Quickbooks, OpenPhone, Asana, Notion, Helpscout, AgoraPulse, CartRover, 3PL Central, Slack, ClickUp, Clickfunnels, Stripe, Paypal, Canva, Filmora, Amazon Seller Central, ShipStation, SendGrid, Google Suite, JustCall, Outlook, Baremetrics, Trello, TimeDoctor, Top  Tracker, Loom, Skype, Zoom