Virtual Assistant

We are looking for a detail-oriented and proactive Virtual Assistant to support our Customer Support Team in handling
chargebacks, filing shipping claims, entering Shopify reshipment orders, reaching out to customers for returns, and
addressing concerns related to orders. The successful candidate will play a crucial role in managing customer inquiries and
ensuring timely and accurate resolution through various platforms and tools.

Please read all the requirements carefully and only apply if you fit them. If you reply, reply with your CV and motivation why
you want to work for us. We are looking forward to working together with you.

Responsibilities:
- Chargeback Management:
- Assist in handling and processing chargebacks through platforms like Paypal.
- Work closely with the Finance and Customer Support teams to resolve chargeback disputes.

Shopify Shipping Claims and Reshipments:
- File shipping claims and manage reshipment orders on Shopify.
- Collaborate with logistics partners and internal teams to track and resolve shipping-related issues.

Customer Communication:
- Reach out to customers for returns and address concerns related to their orders.
- Handle courtesy replacement requests and ensure customer satisfaction.

Data Entry and Documentation:
- Utilize Google Sheets for data entry and record-keeping.
- Maintain accurate and organized records of customer interactions and issue resolutions.

Tools and Platforms:
- Work with various platforms and tools including Shopify, Slack, Aftership Returns, Google Sheets, Paypal, Kustomer, Ship
Hero, Upgrade to see actual info, Upgrade to see actual info, and UPS Capital.

Requirements:
- Has atleast 3 years experience as a Virtual Assistant or in a customer support role.
- Familiarity with e-commerce platforms, especially Shopify.
- Strong organizational and multitasking skills.
- Excellent communication skills, both written and verbal.
- Ability to work independently and collaborate within a team.
- Detail-oriented with a focus on accuracy and efficiency.
- Proficient in using tools such as Google Sheets and customer support platforms.
- Familiarity with logistics and shipping processes is a plus.