Administrative Assistant and bookkeeper fluent in an IT-focused environment

About Us:
StoverTech is a one-person MSP/IT services company located in San Diego, CA, USA. We specialize in providing a personalized approach to IT solutions, catering to a range of clients from home users to mid-sized architecture and engineering firms. Our company culture is collaborative and results-oriented, and we take pride in exceeding client expectations.


About the Role:
We are seeking a highly organized and detail-oriented Virtual Assistant/Administrative Assistant to join our growing team in a part-time, offering a flexible schedule. In this role, you will provide a variety of administrative and technical support tasks, freeing
me up to focus on core IT services for our clients, as well as business expansion. Having prior experience in an IT-focused environment (PSA, RMM, Help Desk, etc.) is required. No specific technical skills are required, but familiarity with core IT concepts, IT-specific tools, etc, is a very big bonus. As the business grows, this has the potential to become a full time position.


Responsibilities:
-Light bookkeeping and invoicing, management of documentation and contracts for clients, through HaloPSA.
-Recruitment of contract/gig work: Assist in finding part-time, contract, or project-specifc workers for things such as branding, graphic design, web design, etc., as needed. (Possibly also through onlinejobs.ph)
-Documentation & Training: Write and design clear and concise documentation for future employees and contractors, ensuring smooth onboarding and knowledge transfer. This may include user manuals, client-specific documentation (asset lists, executive summaries, software lists, etc.).
-Research & Analysis: Conduct thorough research on technically oriented tasks (comparing SaaS providers or web hosts, for instance), distilling information into well-structured presentations that highlight both potential benefits and drawbacks.
Lead Generation: Proactively research and identify potential new clients, contributing to StoverTech's business growth.
-Recruitment Support: Assist in finding local (San Diego, CA) employees/contractors for physical tasks, streamlining the recruitment process.


-Communication & Email Management: Implement email inbox filtering automation to optimize workflow. Respond to emails on my behalf using clear and professional communication. This may include general client inquiries, scheduling confirmations, and other non-technical communication.


-Future Potential Responsibilities: Depending on your skills and interests, you may have the opportunity to take on additional responsibilities in the future, such as:
-Website Content Creation: Write engaging copy for our website(s), working collaboratively with web developers and graphic designers as needed to ensure a consistent brand experience.
-Client Support: Providing technical or non-technical assistance to our clients (routing support requests to the appropriate agent, etc)
-Schedule Management: Manage my calendar effectively, including scheduling appointments, interviews, service calls, and potentially supporting ticket assignment within our system.
-Project Management: Assisting with planning, organizing, and executing IT projects.
-Social Media Management: Managing our social media presence on platforms like Facebook, Instagram, and LinkedIn.
-Other Administrative Duties: Performing various administrative tasks as assigned, which may include data entry, expense report processing, and working with my local bookkeeper.


Qualifications:
-Minimum 1+ years of experience as a Virtual Assistant or Administrative Assistant.
-Strong organizational skills and the ability to prioritize tasks.
-Excellent communication and interpersonal skills.
-Proficient in light bookkeeping/invoicing.
-Familiarity with HaloPSA for a Professional Services Automation tool, and/or willingness to learn/train.
-Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) & Google Workspace equivalents
-Familiarity with various aspects of MSP/IT services operations a huge plus
-Familiarity with NinjaOne (or willingness to learn), both for documentation and ticketing a huge plus as well.
-Familiarity with project management tools and CRM systems a plus.
-Ability to work independently and manage time effectively.
-Strong attention to detail and accuracy.


How to Apply:
Please submit your resume and cover letter, along with why you think you would be a good fit for the company, and how you personally fit the roles and responsibilities requested above.

Please include the word "facsimile" as the 3rd word of your response, just to make sure you've read this far :)

If you have any questions for me, please don't hesitate to ask.

Responses that don't include the above will not be considered. Thank you!