Experienced BPO Professional, Content Moderator and VA

Overview

Looking for part-time work (5 hours/day)

at $5.00/hour ($550.00/month)

College Graduate

Last Active

May 5th, 2024 (yesterday)

Member Since

July 25th, 2019

Profile Description

Experienced BPO Professional with Over A Decade of Expertise

Hello! I'm Upgrade to see actual info de Upgrade to see actual info, a dedicated and results-driven professional with over 12 years of hands-on experience in the dynamic world of Business Process Outsourcing (BPO). Throughout my career, I have honed my skills across various communication channels, including email, chats, and voice accounts, delivering exceptional service and support to clients and customers.

My proficiency in handling diverse customer inquiries and concerns and my strong communication skills have enabled me to excel in delivering top-notch customer experiences. Whether troubleshooting technical issues, providing product assistance, or resolving billing inquiries, I am committed to ensuring customer satisfaction at every touchpoint.

Additionally, I have experience in content moderation, effectively managing and monitoring online communities and platforms to uphold safety standards. My keen eye for detail and proactive approach to identifying and addressing content issues make me a reliable asset in maintaining a positive online presence.

What sets me apart is my unwavering dedication to continuous improvement and my ability to thrive in fast-paced and dynamic environments. I adapt to new technologies and processes and thrive in collaborative team settings where creativity and innovation are encouraged.

Are you seeking a seasoned professional who can elevate your customer support operations or enhance your content moderation strategies? I'm here to bring my wealth of experience and expertise to your team. Let's explore how I can contribute to your success!