Overview
Looking for full-time work (8 hours/day)
at $6.00/hour ($1,056.00/month)
Bachelors degree
Last Active
April 26th, 2024 (11 days ago)
Member Since
March 3rd, 2014
Profile Description
I am a Contact Center Quality Analyst with over 8 years of experience in providing insights within the outsourcing/offshoring industry. I supported various forms of call monitoring including Quality Monitoring, Sales Verification, and Customer Experience to meet and exceed customer's needs.
Worked with various international brands such as Virgin Mobile UK, Telstra, Affinion, Dexter Solutions, DHL , Aerosoles and Sound United in maintaining good customer experience through voice,
Administrative Skills:- Proficient in Microsoft Office (can create Dashboard from scratch)- Google sheets
My creative mindset made me become a Visual Graphic Design NCIII Passer that leads to becoming familiar with:- WordPress Set up ( see
My self-starter attitude brings me here to the virtual world. My experience as a Quality Analyst is evidence that I am committed, a problem-solver, and motivated to provide quality service and add value to your business.
Top Skills
E-Commerce » Inventory Management » Quality Control
Experience: 5 - 10 years
I have been working as a BPO Quality Analyst for more than 10 years now
Customer Support » Sales Support
Experience: 2 - 5 years
started as a Telco Sales Support in BPO
Office and Administration » Data Analytics
Experience: 5 - 10 years
Experienced in creating/managing reports, proficient in MS office such as Excel, PPT, Power BI.
Other Skills
Basic Information
- Age
- 36
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Caloocan, Metro Manila
- Tests Taken
- IQ
- Score: 125
- DISC
- Dominance: 35
- Influence: 25
- Steadiness: 18
- Compliance: 23
- English
- C2(Advanced/Mastery)
- Uploaded ID
- Sign Up with Pro Account to View
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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