Medical Customer Service Representative (CSR)

Position: Medical Customer Service Representative (CSR)

Location: Physical Therapy Practice

Key Responsibilities:

Inbound and Outbound Calls: Handle incoming calls from patients, including scheduling appointments, answering inquiries, and providing information about services. Make outbound calls for appointment reminders, follow-ups, and other client-related matters.

Client Communication: Maintain high-quality communication with patients, ensuring clarity, empathy, and professionalism in all interactions. Address patient concerns and escalate complex issues to appropriate staff Upgrade to see actual information Management: Accurately input and manage patient data in the practice's database. Ensure confidentiality and compliance with healthcare regulations.

Administrative Duties: Perform various administrative tasks, such as filing, managing emails, and coordinating with other staff members to ensure efficient office operations.

Sales and Service Promotion: Leverage prior sales experience to inform patients about additional services and programs that may benefit them. Understand and communicate the value proposition of the physical therapy practice effectively.

Qualifications:

Excellent communication skills, with proficiency in English.
Prior administrative experience in a healthcare setting.
Experience in sales or customer-facing roles is highly desirable.
Strong organizational and multitasking abilities.
Familiarity with medical terminology and healthcare practices.
Proficient in using healthcare management software and office tools (e.g., MS Office).
Personal Attributes:

A compassionate and patient-focused approach.
Ability to work effectively in a fast-paced environment.
Strong problem-solving skills and the ability to handle stressful situations gracefully.
A team player with a positive attitude.
This role demands a blend of customer service skills and healthcare knowledge, making it vital for the smooth functioning of the physical therapy practice. The ideal candidate will be a proactive communicator, adept at managing patient interactions, and committed to contributing positively to the patient experience.